The village level service delivery initiative was introduced in Bicholim Taluka of North Goa District in June 2013. Subsequently, it was expanded to Bardez Taluka and now it has been implemented in all the 5 Talukas of the District. This initiative has also been rolled out in the model village under SAGY - Ibrampur in Pernem Taluka. Through this system, online certificates are issued to the citizens at the Talathi offices. The applicants need not travel to the sub-divisional headquarter and can access the services right at the village level. This system has been introduced to ensure that services of the Collectorate are made available to the citizens right at the grass-root level. The applicant submits the application to the concerned Talathi along with all the relevant documents. The Talathi uploads the application along with scanned copies of the necessary document and his report to the Mamlatdar/ Dy Collector, who then scrutinizes the application online and approves the issue of the certificate. The Talathi takes a printout of the certificate and hands it over to the applicant. SMS alerts are sent to the applicant at each stage, so that he or she can keep track of the application.
Citizens have widely appreciated this initiative since it cuts down on the transaction time and saves a lot of time and effort, since they do not have to travel all the way to the sub-divisional office to get their certificates. Currently the following certificates are being issued online : 1) Residence Certificate 2) Income Certificate 3) Caste Certificate and 4) Divergence Certificate.
Full details of this initiative are included in the power point presentation attached.